At Lucky Block Casino, we are committed to protecting the privacy and personal data of every player who visits our platform. This Lucky Block Casino privacy policy explains in clear, plain English how we collect, use, store and safeguard your personal information, and what rights you hold as an Australian resident under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where European players are involved, the General Data Protection Regulation (GDPR) also applies. We encourage you to read this document carefully so that you fully understand our data collection and data processing practices before creating an account or using any of our services.
1. Identity of the Data Controller
Lucky Block Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For all questions relating to data protection and information security, you may contact us at:
- Email: [email protected]
- Data Protection Officer (DPO): [email protected]
- General Support: [email protected]
- Website: cryptocasinoluckyblock.com
Our Data Protection Officer is your primary point of contact for any concerns about Lucky Block Casino data protection, the handling of your user data, or requests to exercise your privacy rights. All correspondence is treated with strict confidentiality.
2. Personal Data We Collect
Lucky Block Casino collects a range of personal data categories in order to deliver a safe, compliant and enjoyable gaming experience. The types of personal information we may collect include:
2.1 Identification Data
- Full legal name, date of birth and nationality
- Government-issued identification documents (passport, driver's licence)
- Proof of address (utility bill, bank statement)
- Selfie or live photo for identity verification (KYC)
2.2 Contact Data
- Email address
- Phone number
- Residential or postal address
2.3 Financial Data
- Payment method details (card numbers masked, e-wallet accounts, crypto wallet addresses)
- Deposit and withdrawal transaction history
- Bank account or PayID details where applicable
- Source of funds documentation (where required by AML obligations)
2.4 Gaming Activity Data
- Game sessions, wager amounts, wins and losses
- Bonus usage, free spin redemptions and promotional participation
- Responsible gambling settings (deposit limits, self-exclusion periods)
- VIP programme tier and cashback earned
2.5 Technical and Device Data
- IP address, browser type and version
- Operating system and device identifiers
- Cookie identifiers and session tokens
- Pages visited, time spent and clickstream data
- Geolocation data (country/region level)
2.6 Communication Data
- Live chat transcripts with our support team
- Email correspondence
- Survey responses and feedback submissions
2.7 Sensitive Information
We do not routinely collect sensitive information as defined under the Privacy Act 1988, such as health or biometric data. Where we do collect such information — for example, to comply with a responsible gambling obligation — we will seek your explicit consent beforehand.
2.8 Data Received from Third Parties
- Identity verification results from KYC/AML service providers
- Fraud and risk scores from payment processors
- Public records and sanctions screening databases
- Affiliate or referral partner data where you arrived via a tracked link
3. How We Collect Your Personal Information
The data collection methods used by Lucky Block Casino are transparent and limited to what is necessary for our operations. We collect your personal information through the following means:
- Registration form — when you open an account at Lucky Block Casino
- KYC verification process — mandatory document uploads before your first withdrawal
- Payment processing — when you deposit or withdraw funds via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin or bank transfer
- Cookies and tracking technologies — automatically when you browse our website (see Section 6)
- Customer support interactions — through live chat and email
- Third-party providers — identity verifiers, payment gateways, fraud prevention services and affiliate networks
4. Purposes of Data Processing and Legal Basis
Every instance of data processing at Lucky Block Casino is grounded in a lawful basis. The table below outlines our primary processing purposes and the corresponding legal basis under the Privacy Act 1988, the APPs and — where applicable — the GDPR.
| Processing Purpose | Examples | Legal Basis |
|---|---|---|
| Account Management | Creating and maintaining your player account, authentication, password resets | Contractual necessity |
| Service Provision | Processing deposits/withdrawals, providing access to 4,000+ games from 50+ providers | Contractual necessity |
| KYC / AML Compliance | Identity verification, source-of-funds checks, sanctions screening | Legal obligation |
| Fraud Prevention & Security | Monitoring suspicious activity, 256-bit SSL protection, firewall management | Legitimate interest / Legal obligation |
| Responsible Gambling | Applying deposit, bet and loss limits; managing cooling-off and self-exclusion | Legal obligation / Legitimate interest |
| Marketing & Promotions | Sending bonus offers, newsletter, personalised promotions (with consent) | Consent |
| Customer Support | Responding to queries via live chat 24/7 and email (within 12 hours) | Contractual necessity / Legitimate interest |
| Service Improvement | Analytics, A/B testing, platform performance optimisation | Legitimate interest |
| Legal & Regulatory Reporting | Reporting to regulators, tax authorities and law enforcement | Legal obligation |
Lucky Block Casino will never use your personal data for purposes incompatible with those stated above without first obtaining your explicit consent or as otherwise permitted by law.
5. Cookie Policy
This section constitutes the Lucky Block Casino cookie policy. Cookies are small text files placed on your device when you visit our website. They allow us to remember your preferences, analyse site usage and deliver relevant content. By continuing to use cryptocasinoluckyblock.com, you consent to our use of cookies in accordance with this cookie policy.
5.1 Types of Cookies We Use
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Enable core website functions — login sessions, security tokens, load balancing | No — required for the site to function |
| Analytical Cookies | Collect aggregated, anonymised data about how visitors use the site (e.g., Google Analytics) | Yes — via cookie preferences |
| Functional Cookies | Remember your language, currency, game preferences and responsible gambling settings | Yes — some features may be limited |
| Marketing Cookies | Track visits across sites to display personalised advertisements and measure campaign effectiveness | Yes — via cookie preferences |
5.2 Managing Your Cookie Preferences
You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer. You may also configure your browser to block or delete cookies; however, disabling essential cookies may affect your ability to log in or use certain features. For more information on managing cookies in your browser, visit the browser manufacturer's help pages.
Please note that third-party advertising networks may also place cookies on your device. We encourage you to review the cookie policy of each third-party service you interact with.
6. Sharing Personal Data with Third Parties
Lucky Block Casino does not sell your personal data to third parties. We may, however, share your user data with carefully selected partners and service providers in the following circumstances:
- Payment Providers: We share transaction data with payment processors (e.g., Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency networks) to facilitate deposits and withdrawals. All payment partners are contractually bound to protect your personal information and to process it only as directed by us.
- Identity Verification & KYC Services: We work with accredited third-party KYC and AML providers to verify your identity before your first withdrawal. These providers handle your identification documents under strict data security protocols.
- Regulatory and Law Enforcement Authorities: We are required to share certain personal data with the Curaçao Gaming Authority, financial regulators and law enforcement agencies where mandated by applicable law, including AML regulations.
- Technology and Platform Partners: Our game catalogue features titles from 50+ providers including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming. These studios may receive aggregated, non-identifying gameplay data for certification purposes.
- Affiliate and Marketing Partners: Where you arrived at Lucky Block Casino via an affiliate link, we may share limited data (such as your registration status and deposit activity) with that affiliate solely for commission calculation purposes.
- IT Infrastructure and Cloud Providers: We use trusted cloud infrastructure providers who process data on our behalf under strict data processing agreements (DPAs) that require equivalent levels of data protection.
In every case, we require all third parties to implement appropriate technical and organisational measures to ensure the confidentiality, integrity and availability of your personal data.
7. International Data Transfers
As a Curaçao-licensed operator serving Australian players, Lucky Block Casino may transfer your personal data to countries outside of Australia. These international transfers occur when, for example, our KYC provider, payment processor or cloud infrastructure is located in a different jurisdiction.
Wherever we transfer personal information internationally, we ensure that an equivalent level of data protection is maintained through one or more of the following safeguards:
- Contractual clauses requiring the recipient to protect your data to Australian Privacy Principles standards
- Use of providers certified under recognised international privacy frameworks
- Transfer impact assessments where required
- Standard Contractual Clauses (SCCs) where GDPR applies
If you would like more information about the specific safeguards applicable to your personal data transfers, please contact our DPO at [email protected].
8. Data Security
Lucky Block Casino data security is a top priority. We deploy a multi-layered approach to information security to protect your user data against unauthorised access, disclosure, alteration or destruction:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser or mobile app and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies equally to our Android APK and iOS PWA (web app via Safari).
- End-to-End Data Encryption: Sensitive personal data stored in our databases is encrypted at rest using AES-256 encryption.
- Firewall Protection: Our network perimeter is defended by enterprise-grade firewalls and intrusion detection systems that monitor traffic 24/7.
- RNG Certification: Our Random Number Generators are independently certified by accredited laboratories, ensuring fair play and the integrity of gaming data.
- Access Controls: Access to personal information is restricted to authorised personnel on a strict need-to-know basis. All staff undergo data protection training.
- Penetration Testing: We conduct regular security audits and penetration tests to identify and remediate vulnerabilities.
- KYC Before First Withdrawal: Mandatory identity verification before any withdrawal protects both you and the integrity of our platform.
Despite these robust measures, no system is 100% impenetrable. In the event of a data breach that is likely to result in serious harm to affected individuals, Lucky Block Casino will notify the Office of the Australian Information Commissioner (OAIC) and affected players as required under the Notifiable Data Breaches (NDB) scheme.
9. Data Retention Periods
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal, regulatory and contractual obligations. The following retention schedule applies to Lucky Block Casino data storage:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 7 years after closure | AML / tax compliance |
| KYC / identity documents | 5–7 years after account closure | Regulatory and AML obligations |
| Financial transaction records | 7 years from transaction date | Tax law and AML obligations |
| Gaming activity logs | 5 years from last activity | Responsible gambling audits |
| Customer support records | 3 years from last interaction | Service quality and dispute resolution |
| Marketing consent records | Until consent is withdrawn + 3 years | Proof of consent |
| Cookie and analytics data | Up to 24 months (anonymised after 13 months) | Service improvement |
Once the applicable retention period has expired, we securely delete or anonymise your personal data so that it can no longer be linked to you. Our data storage practices are reviewed annually to ensure they remain proportionate and compliant.
10. Your Privacy Rights
As an Australian resident, you benefit from a comprehensive set of privacy rights under the Privacy Act 1988 and the Australian Privacy Principles. Where GDPR applies, additional rights are available. Lucky Block Casino is committed to honouring all of your privacy rights promptly and without undue delay.
10.1 Summary of Your Rights
| Right | What It Means | How to Exercise |
|---|---|---|
| Right of Access | Request a copy of the personal data we hold about you | Email [email protected] |
| Right to Correction | Ask us to correct inaccurate or incomplete personal information | Email or live chat |
| Right to Deletion | Request erasure of your personal data where no longer needed (subject to legal retention obligations) | Email [email protected] |
| Right to Restriction | Ask us to restrict data processing in certain circumstances | Email [email protected] |
| Right to Data Portability | Receive your personal data in a structured, machine-readable format (GDPR) | Email [email protected] |
| Right to Object | Object to data processing based on legitimate interest, including direct marketing | Unsubscribe link or email |
| Withdrawal of Consent | Withdraw consent for marketing or non-essential cookies at any time | Cookie settings or email |
| Right to Complain | Lodge a complaint with the supervisory authority | See Section 11 below |
10.2 How We Handle Your Request
Upon receiving a request to exercise your privacy rights, Lucky Block Casino will:
- Acknowledge receipt within 5 business days
- Verify your identity to protect against unauthorised requests
- Fulfil the request within 30 calendar days (or notify you if an extension is required)
- Provide a clear explanation if we are unable to fulfil the request (e.g., due to a legal retention obligation)
There is no charge for exercising your privacy rights unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee.
11. Supervisory Authority — OAIC
If you are an Australian resident and you are not satisfied with how Lucky Block Casino has handled your privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
If you are located in the European Economic Area, you may also contact your local Data Protection Authority (DPA). We encourage you to contact us first so that we have an opportunity to address your concerns directly.
12. Responsible Gambling and Data Processing
Responsible gambling is central to the values of Lucky Block Casino. The personal data we collect in connection with responsible gambling features is processed solely to protect your wellbeing and to fulfil our obligations as a licensed operator. Specifically, we process your user data to:
- Apply and enforce deposit, bet and loss limits you have set
- Manage cooling-off periods (24 hours, 48 hours, 7 days or 30 days)
- Implement self-exclusion periods (6 months, 1 year, 5 years or permanent exclusion)
- Monitor gaming patterns that may indicate problem gambling behaviour
- Share exclusion data with third-party self-exclusion schemes where required
Lucky Block Casino data processing for responsible gambling purposes is based on both legal obligation and legitimate interest. We will never use responsible gambling data for marketing purposes.
13. Children's Privacy
Lucky Block Casino is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 18. Our registration process includes age verification steps, and KYC procedures confirm the age and identity of every player before their first withdrawal. If we become aware that personal data belonging to a minor has been collected, we will delete it immediately and close the associated account. If you believe a minor has registered with us, please contact [email protected] without delay.
14. Changes to This Privacy Policy
We may update this Lucky Block Casino privacy policy from time to time to reflect changes in our operations, technology, legal requirements or industry best practices. When we make material changes, we will:
- Post the updated privacy policy on this page with a revised "Last Updated" date
- Send a notification to your registered email address where the change is significant
- Display a prominent banner on our website for a period following the update
Your continued use of Lucky Block Casino after any changes to this privacy policy constitutes your acceptance of those changes. We recommend revisiting this page periodically to stay informed about how we protect your personal data.
15. Contact Our Data Protection Officer
If you have any questions, concerns or complaints regarding this privacy policy, Lucky Block Casino data protection practices, or the way we handle your personal information, please contact our Data Protection Officer directly:
- Email: [email protected]
- General Privacy Enquiries: [email protected]
- Support (24/7 Live Chat): Available at cryptocasinoluckyblock.com
We aim to respond to all privacy and data protection enquiries within 12 hours via email, and immediately via live chat. Your confidentiality is paramount, and every enquiry is handled with the utmost discretion and professionalism.
Frequently Asked Questions — Lucky Block Casino Privacy Policy
What personal data does Lucky Block Casino collect?
Lucky Block Casino collects identification data, contact details, financial information, gaming activity records, technical data (including cookies and IP addresses), and communication records. Full details are provided in Section 2 of this Lucky Block Casino privacy policy. We limit data collection strictly to what is necessary for our operations.
How does Lucky Block Casino use cookies?
Our Lucky Block Casino cookie policy (Section 5) explains that we use essential, analytical, functional and marketing cookies. Essential cookies are required for the platform to function; other cookies can be managed via your cookie preferences. You can update your choices at any time through the Cookie Settings panel.
Is my personal information safe at Lucky Block Casino?
Yes. Lucky Block Casino data security is enforced through 256-bit SSL/TLS encryption, AES-256 data storage encryption, enterprise firewalls, strict access controls and regular penetration testing. Our information security programme meets the standards of the Privacy Act 1988 and relevant international frameworks. No personal data is transmitted without encryption.
How long does Lucky Block Casino keep my data?
Lucky Block Casino data storage periods vary by data type. Account data is retained for the duration of your account plus 7 years to meet AML and tax obligations. Gaming activity logs are kept for 5 years. Cookie and analytics data is anonymised after 13 months. Full retention periods are set out in Section 9 of this privacy policy.
What are my privacy rights as an Australian player?
As an Australian resident, your privacy rights include the right to access, correct and delete your personal data, restrict or object to data processing, and withdraw consent for marketing. GDPR also grants data portability rights where applicable. Contact [email protected] to exercise any of these rights. You may also escalate a complaint to the OAIC if you are not satisfied with our response.
Does Lucky Block Casino sell my data to third parties?
No. Lucky Block Casino does not sell your personal information or user data to any third party. We share data only with trusted service providers (payment processors, KYC vendors, cloud infrastructure partners) under strict contractual obligations that enforce equivalent data protection standards. All third-party sharing is disclosed in Section 6 of this privacy policy.
Who is the supervisory authority I can contact about data privacy in Australia?
The supervisory authority responsible for privacy and data protection in Australia is the Office of the Australian Information Commissioner (OAIC). If you believe Lucky Block Casino has mishandled your personal data, you can lodge a complaint at www.oaic.gov.au or call 1300 363 992. We always encourage players to contact us first at [email protected] so we can try to resolve the matter directly.
How can I withdraw my consent for marketing communications?
You can withdraw your consent for marketing at any time by clicking the "Unsubscribe" link in any promotional email from Lucky Block Casino, by updating your communication preferences in your account settings, or by emailing [email protected]. Withdrawal of consent will not affect the lawfulness of data processing that occurred before the withdrawal.